Using the FMEA Method as a Support for Improving the Social Responsibility of a Company

The concept of Corporate Social Responsibility (CSR) is based on companies voluntarily respecting environmental and social needs while making business decisions and at the same time taking into account the expectations of stakeholders. The notion of CSR is well known nowadays and practised by businesses around the world. However, this concept is sometimes interpreted and implemented differently. It is important to realize that the concept of CSR should be considered from the perspective of manufactured products as well as all processes realized in the company. The focus in this paper is on company processes. Socially responsible processes are those that do not adversely affect the company stakeholders. Therefore, the need arises to assess the risk of potential failures that may occur in company processes, taking into account the subjects of social responsibility. The authors present the possibility of using Failure Mode and Effects Analysis (FMEA) for this purpose. This paper presents an example of using a modified FMEA method which it is hoped can on one hand provide inspiration for further development of tools dedicated to CSR implementation at the operational level, and on the other hand offer help to those companies which want to integrate CSR into company processes.