Problems of incentives for employees in the quality management of the service sector

E. Krzemień; R. Wolniak

doi:10.1007/s11135-006-9012-z

Problems of incentives for employees in the quality management of the service sector

E. Krzemień
, R. Wolniak

Katedra Ekonomii i Informatyki (ROZ/ROZ1)

Radom University of Technology

Wyniki badań: Wkład do czasopisma › Artykuł › recenzja

4 Cytowania z bazy Scopus

Abstrakt

The paper presented below concentrate on worker's motivation problems in quality management of the services sector. The problem with motivation is particularly important in management of services. In our publication, we analyze motivation system in McDonald's restaurants form quality of services point of view.

Język oryginału	angielski
Strony (od–do)	749-756
Liczba stron	8
Czasopismo	Quality and Quantity
Tom	41
Numer wydania	5
Identyfikatory DOI	https://doi.org/10.1007/s11135-006-9012-z
Status publikacji	Opublikowano - paź 2007

Obszary tematyczne ASJC Scopus

Statystyka i prawdopodobieństwo
Ogólne nauki społeczne

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10.1007/s11135-006-9012-z

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title = "Problems of incentives for employees in the quality management of the service sector",

abstract = "The paper presented below concentrate on worker's motivation problems in quality management of the services sector. The problem with motivation is particularly important in management of services. In our publication, we analyze motivation system in McDonald's restaurants form quality of services point of view.",

keywords = "Motivation, Motivation system, Quality management, Quality management of services, Service management",

author = "E. Krzemie{\'n} and R. Wolniak",

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AU - Wolniak, R.

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KW - Motivation

KW - Motivation system

KW - Quality management

KW - Quality management of services

KW - Service management

UR - https://www.scopus.com/pages/publications/34548569049

U2 - 10.1007/s11135-006-9012-z

DO - 10.1007/s11135-006-9012-z

M3 - Article

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JF - Quality and Quantity

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Problems of incentives for employees in the quality management of the service sector

Abstrakt

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