TY - GEN
T1 - Finding the Way at Katowice Railway Station
T2 - 20th International Conference on Reliability and Statistics in Transportation and Communication, RelStat 2020
AU - Pashkevich, Anton
AU - Bairamov, Eduard
AU - Kłos, Marcin J.
AU - Burghardt, Tomasz E.
AU - Šucha, Matúš
N1 - Publisher Copyright:
© 2021, The Author(s), under exclusive license to Springer Nature Switzerland AG.
PY - 2021
Y1 - 2021
N2 - A wearable eye tracker was utilised to study paths and observation of directional signs at main railway station in Katowice. For the purpose of identifying confusion points due to inadequate signage, the task of finding the railway station from a tram stop, finding train schedule, ticket office, and then platform was assigned to 16 young people who were either familiar or not familiar with the area. No meaningful differences were found between the two groups in terms of time to complete the task and the distance travelled. The simple and logical layout of Katowice railway station made the task easy, which is in stark contrast with prior similar experiment done at Kraków Główny railway station, where the differences were very significant and major confusions were recorded. Approximately 50% of directional signs and displays that were visible to test participants were observed, with no meaningful difference between the two groups, which is similar to the prior experiment. The outcome confirms that simplicity of transportation hub design is critical in minimising confusion amongst passengers.
AB - A wearable eye tracker was utilised to study paths and observation of directional signs at main railway station in Katowice. For the purpose of identifying confusion points due to inadequate signage, the task of finding the railway station from a tram stop, finding train schedule, ticket office, and then platform was assigned to 16 young people who were either familiar or not familiar with the area. No meaningful differences were found between the two groups in terms of time to complete the task and the distance travelled. The simple and logical layout of Katowice railway station made the task easy, which is in stark contrast with prior similar experiment done at Kraków Główny railway station, where the differences were very significant and major confusions were recorded. Approximately 50% of directional signs and displays that were visible to test participants were observed, with no meaningful difference between the two groups, which is similar to the prior experiment. The outcome confirms that simplicity of transportation hub design is critical in minimising confusion amongst passengers.
KW - Eye tracker
KW - Passenger
KW - Railway station
KW - Transportation hub
KW - Wayfinding
UR - https://www.scopus.com/pages/publications/85102497014
U2 - 10.1007/978-3-030-68476-1_51
DO - 10.1007/978-3-030-68476-1_51
M3 - Conference contribution
AN - SCOPUS:85102497014
SN - 9783030684754
T3 - Lecture Notes in Networks and Systems
SP - 548
EP - 558
BT - Selected Papers from the 20th International Conference on Reliability and Statistics in Transportation and Communication, RelStat2020, Riga, Latvia
A2 - Kabashkin, Igor
A2 - Yatskiv, Irina
A2 - Prentkovskis, Olegas
PB - Springer Science and Business Media Deutschland GmbH
Y2 - 14 October 2020 through 17 October 2020
ER -