Development of Students’ Results Help Desk System for First Tier Tertiary Institutions

Abraham Ayegba Alfa; Sanjay Misra; Blessing Iganya Attah; Kharimah Bimbola Ahmed; Jonathan Oluranti; Robertas Damaševičius; Rytis Maskeliūnas

doi:10.1007/978-3-030-96299-9_78

Development of Students’ Results Help Desk System for First Tier Tertiary Institutions

Abraham Ayegba Alfa
, Sanjay Misra
, Blessing Iganya Attah
, Kharimah Bimbola Ahmed
, Jonathan Oluranti
, Robertas Damaševičius
, Rytis Maskeliūnas

Katedra Modelowania Sztucznej Inteligencji (RMS/RMS2)

Confluence University of Science and Technology
Østfold University College
Federal University of Technology, Minna
Kogi State College of Education
Covenant University
Silesian University of Technology

Wyniki badań: Rozdział w książce/raport/materiał konferencyjny › Wkład w konferencję › recenzja

Abstrakt

The paper attempts to develop an effective students’ results help desk system for third-tier higher institutions in Nigeria (such as Colleges of Education). This system offers help desk assistance or services, that is, technical and information assistance for students through enrolling, storing, unifying, tracking, and undertaking students’ results issues and challenges. These were previously handled and conducted manually using paper and pen approach. The target of this electronic-based results help system is to assist students to communicate common results computation and publication issues for effective service delivery, students’ satisfaction, and enhanced the reliability of formative and summative assessments records undertaken by the students. The new system was prototyped using PHP, CSS, HTML and MySQL Server Web development platform. The outcomes show that new system enables the educational needs of students to be timely catered for in more effective ways. This system enables results corrections fraud cases due to lack of audit trail and record keeping by the institutions’ staff in old system to be minimized. It encourages the use of ICT to automate and perform operations more effectively and speedily.

Język oryginału	angielski
Tytuł publikacji goszczącej	Innovations in Bio-Inspired Computing and Applications - Proceedings of the 12th International Conference on Innovations in Bio-Inspired Computing and Applications IBICA 2021
Redaktorzy	Ajith Abraham, Ana Maria Madureira, Arturas Kaklauskas, Niketa Gandhi, Anu Bajaj, Azah Kamilah Muda, Dalia Kriksciuniene, João Carlos Ferreira
Wydawca	Springer Science and Business Media Deutschland GmbH
Strony	830-841
Liczba stron	12
ISBN (drukowany)	9783030962982
Identyfikatory DOI	https://doi.org/10.1007/978-3-030-96299-9_78
Status publikacji	Opublikowano - 2022
Wydarzenie	12th International Conference on Innovations in Bio-Inspired Computing and Applications, IBICA 2021 and 11th World Congress on Information and Communication Technologies, WICT 2021 - Virtual, Online Czas trwania: 16 gru 2021 → 18 gru 2021

Seria publikacji

Nazwa	Lecture Notes in Networks and Systems
Tom	419 LNNS
ISSN (drukowany)	2367-3370
ISSN (elektroniczny)	2367-3389

Konferencja

Konferencja	12th International Conference on Innovations in Bio-Inspired Computing and Applications, IBICA 2021 and 11th World Congress on Information and Communication Technologies, WICT 2021
Miejscowość	Virtual, Online
Okres	16/12/21 → 18/12/21

Cele SDG ONZ

Ten wynik przyczynia się do realizacji następujących celów zrównoważonego rozwoju

Cel 4 Jakościowa edukacja

Obszary tematyczne ASJC Scopus

Inżynieria sterowania i systemów
Przetwarzanie sygnałów
Sieci komputerowe i komunikacja

Uzyskaj dostęp do dokumentu

10.1007/978-3-030-96299-9_78

Inne pliki i linki

Link do publikacji w Scopus

Cytowanie

Alfa, A. A., Misra, S., Attah, B. I., Ahmed, K. B., Oluranti, J., Damaševičius, R., & Maskeliūnas, R. (2022). Development of Students’ Results Help Desk System for First Tier Tertiary Institutions. W A. Abraham, A. M. Madureira, A. Kaklauskas, N. Gandhi, A. Bajaj, A. K. Muda, D. Kriksciuniene, & J. C. Ferreira (Red.), Innovations in Bio-Inspired Computing and Applications - Proceedings of the 12th International Conference on Innovations in Bio-Inspired Computing and Applications IBICA 2021 (str. 830-841). (Lecture Notes in Networks and Systems; Tom 419 LNNS). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-3-030-96299-9_78

Alfa, Abraham Ayegba ; Misra, Sanjay ; Attah, Blessing Iganya i in. / Development of Students’ Results Help Desk System for First Tier Tertiary Institutions. Innovations in Bio-Inspired Computing and Applications - Proceedings of the 12th International Conference on Innovations in Bio-Inspired Computing and Applications IBICA 2021. redaktor / Ajith Abraham ; Ana Maria Madureira ; Arturas Kaklauskas ; Niketa Gandhi ; Anu Bajaj ; Azah Kamilah Muda ; Dalia Kriksciuniene ; João Carlos Ferreira. Springer Science and Business Media Deutschland GmbH, 2022. str. 830-841 (Lecture Notes in Networks and Systems).

@inproceedings{cf81862a850c4bd1b240d183263dc228,

title = "Development of Students{\textquoteright} Results Help Desk System for First Tier Tertiary Institutions",

abstract = "The paper attempts to develop an effective students{\textquoteright} results help desk system for third-tier higher institutions in Nigeria (such as Colleges of Education). This system offers help desk assistance or services, that is, technical and information assistance for students through enrolling, storing, unifying, tracking, and undertaking students{\textquoteright} results issues and challenges. These were previously handled and conducted manually using paper and pen approach. The target of this electronic-based results help system is to assist students to communicate common results computation and publication issues for effective service delivery, students{\textquoteright} satisfaction, and enhanced the reliability of formative and summative assessments records undertaken by the students. The new system was prototyped using PHP, CSS, HTML and MySQL Server Web development platform. The outcomes show that new system enables the educational needs of students to be timely catered for in more effective ways. This system enables results corrections fraud cases due to lack of audit trail and record keeping by the institutions{\textquoteright} staff in old system to be minimized. It encourages the use of ICT to automate and perform operations more effectively and speedily.",

keywords = "Complaint, Help desk, Information system, Management, Results processing, Students",

author = "Alfa, \{Abraham Ayegba\} and Sanjay Misra and Attah, \{Blessing Iganya\} and Ahmed, \{Kharimah Bimbola\} and Jonathan Oluranti and Robertas Dama{\v s}evi{\v c}ius and Rytis Maskeliūnas",

note = "Publisher Copyright: {\textcopyright} 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.; 12th International Conference on Innovations in Bio-Inspired Computing and Applications, IBICA 2021 and 11th World Congress on Information and Communication Technologies, WICT 2021 ; Conference date: 16-12-2021 Through 18-12-2021",

year = "2022",

doi = "10.1007/978-3-030-96299-9\_78",

language = "English",

isbn = "9783030962982",

series = "Lecture Notes in Networks and Systems",

publisher = "Springer Science and Business Media Deutschland GmbH",

pages = "830--841",

editor = "Ajith Abraham and Madureira, \{Ana Maria\} and Arturas Kaklauskas and Niketa Gandhi and Anu Bajaj and Muda, \{Azah Kamilah\} and Dalia Kriksciuniene and Ferreira, \{Jo{\~a}o Carlos\}",

booktitle = "Innovations in Bio-Inspired Computing and Applications - Proceedings of the 12th International Conference on Innovations in Bio-Inspired Computing and Applications IBICA 2021",

address = "Germany",

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Alfa, AA, Misra, S, Attah, BI, Ahmed, KB, Oluranti, J, Damaševičius, R & Maskeliūnas, R 2022, Development of Students’ Results Help Desk System for First Tier Tertiary Institutions. w A Abraham, AM Madureira, A Kaklauskas, N Gandhi, A Bajaj, AK Muda, D Kriksciuniene & JC Ferreira (red), Innovations in Bio-Inspired Computing and Applications - Proceedings of the 12th International Conference on Innovations in Bio-Inspired Computing and Applications IBICA 2021. Lecture Notes in Networks and Systems, tom 419 LNNS, Springer Science and Business Media Deutschland GmbH, str. 830-841, 12th International Conference on Innovations in Bio-Inspired Computing and Applications, IBICA 2021 and 11th World Congress on Information and Communication Technologies, WICT 2021, Virtual, Online, 16/12/21. https://doi.org/10.1007/978-3-030-96299-9_78

Development of Students’ Results Help Desk System for First Tier Tertiary Institutions. / Alfa, Abraham Ayegba; Misra, Sanjay; Attah, Blessing Iganya i in.
Innovations in Bio-Inspired Computing and Applications - Proceedings of the 12th International Conference on Innovations in Bio-Inspired Computing and Applications IBICA 2021. red. / Ajith Abraham; Ana Maria Madureira; Arturas Kaklauskas; Niketa Gandhi; Anu Bajaj; Azah Kamilah Muda; Dalia Kriksciuniene; João Carlos Ferreira. Springer Science and Business Media Deutschland GmbH, 2022. str. 830-841 (Lecture Notes in Networks and Systems; Tom 419 LNNS).

Wyniki badań: Rozdział w książce/raport/materiał konferencyjny › Wkład w konferencję › recenzja

TY - GEN

T1 - Development of Students’ Results Help Desk System for First Tier Tertiary Institutions

AU - Alfa, Abraham Ayegba

AU - Misra, Sanjay

AU - Attah, Blessing Iganya

AU - Ahmed, Kharimah Bimbola

AU - Oluranti, Jonathan

AU - Damaševičius, Robertas

AU - Maskeliūnas, Rytis

PY - 2022

Y1 - 2022

N2 - The paper attempts to develop an effective students’ results help desk system for third-tier higher institutions in Nigeria (such as Colleges of Education). This system offers help desk assistance or services, that is, technical and information assistance for students through enrolling, storing, unifying, tracking, and undertaking students’ results issues and challenges. These were previously handled and conducted manually using paper and pen approach. The target of this electronic-based results help system is to assist students to communicate common results computation and publication issues for effective service delivery, students’ satisfaction, and enhanced the reliability of formative and summative assessments records undertaken by the students. The new system was prototyped using PHP, CSS, HTML and MySQL Server Web development platform. The outcomes show that new system enables the educational needs of students to be timely catered for in more effective ways. This system enables results corrections fraud cases due to lack of audit trail and record keeping by the institutions’ staff in old system to be minimized. It encourages the use of ICT to automate and perform operations more effectively and speedily.

AB - The paper attempts to develop an effective students’ results help desk system for third-tier higher institutions in Nigeria (such as Colleges of Education). This system offers help desk assistance or services, that is, technical and information assistance for students through enrolling, storing, unifying, tracking, and undertaking students’ results issues and challenges. These were previously handled and conducted manually using paper and pen approach. The target of this electronic-based results help system is to assist students to communicate common results computation and publication issues for effective service delivery, students’ satisfaction, and enhanced the reliability of formative and summative assessments records undertaken by the students. The new system was prototyped using PHP, CSS, HTML and MySQL Server Web development platform. The outcomes show that new system enables the educational needs of students to be timely catered for in more effective ways. This system enables results corrections fraud cases due to lack of audit trail and record keeping by the institutions’ staff in old system to be minimized. It encourages the use of ICT to automate and perform operations more effectively and speedily.

KW - Complaint

KW - Help desk

KW - Information system

KW - Management

KW - Results processing

KW - Students

UR - https://www.scopus.com/pages/publications/85126238579

U2 - 10.1007/978-3-030-96299-9_78

DO - 10.1007/978-3-030-96299-9_78

M3 - Conference contribution

AN - SCOPUS:85126238579

SN - 9783030962982

T3 - Lecture Notes in Networks and Systems

SP - 830

EP - 841

BT - Innovations in Bio-Inspired Computing and Applications - Proceedings of the 12th International Conference on Innovations in Bio-Inspired Computing and Applications IBICA 2021

A2 - Abraham, Ajith

A2 - Madureira, Ana Maria

A2 - Kaklauskas, Arturas

A2 - Gandhi, Niketa

A2 - Bajaj, Anu

A2 - Muda, Azah Kamilah

A2 - Kriksciuniene, Dalia

A2 - Ferreira, João Carlos

PB - Springer Science and Business Media Deutschland GmbH

T2 - 12th International Conference on Innovations in Bio-Inspired Computing and Applications, IBICA 2021 and 11th World Congress on Information and Communication Technologies, WICT 2021

Y2 - 16 December 2021 through 18 December 2021

ER -

Alfa AA, Misra S, Attah BI, Ahmed KB, Oluranti J, Damaševičius R i in. Development of Students’ Results Help Desk System for First Tier Tertiary Institutions. W Abraham A, Madureira AM, Kaklauskas A, Gandhi N, Bajaj A, Muda AK, Kriksciuniene D, Ferreira JC, redaktorzy, Innovations in Bio-Inspired Computing and Applications - Proceedings of the 12th International Conference on Innovations in Bio-Inspired Computing and Applications IBICA 2021. Springer Science and Business Media Deutschland GmbH. 2022. str. 830-841. (Lecture Notes in Networks and Systems). doi: 10.1007/978-3-030-96299-9_78

Development of Students’ Results Help Desk System for First Tier Tertiary Institutions

Abstrakt

Seria publikacji

Konferencja

Cele SDG ONZ

Obszary tematyczne ASJC Scopus

Uzyskaj dostęp do dokumentu

Inne pliki i linki

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Cytowanie