The costs and benefits of overtourism - perspectives of residents of cities and resorts

The costs and benefits of tourism development and their perception by destinations' residents have been a subject of research for many years. Although relevant studies considered the effects of overtourism, resident perceptions of overtourism impacts were not analyzed in a comparative context of different types of destinations. Large cities, for example, require different tourism development approaches and tools as they differ from other destinations, especially tourism resorts. This study therefore examines residents' perceptions of overtourism by focusing on two important yet different destinations in Poland, Cracow and Bialka Tatrzanska. The results confirm significant differences in how residents perceive the impact of overtourism with the biggest difference being evident on how the benefits of tourism development are perceived. The chapter draws conclusions that can contribute significant insights on the management of tourism in different types of destinations.