Residents’ Perceptions of Challenges Related to Implementation of Smart City Solutions by Local Government

The aim of a survey conducted in October 2022 was to establish residents’ perceptions of the smart city concept and determine the degree of identification of the implemented solutions as elements of a smart city system. An important aspect of the survey was the communication dimension in terms of information policy and popularisation activities undertaken by the local government. The analysis covered those with declarations of civic participation in the implementation of modern solutions in social and economic life. The study was carried out on a sample of 500 residents of Zabrze through interviews with people in the street or at home. The results were juxtaposed with those of studies carried out in the same research field concerning the level of approval for the remote provision of public services and the formula for maintaining relationships between residents and local administration.