Development of Students’ Results Help Desk System for First Tier Tertiary Institutions

Abraham Ayegba Alfa; Sanjay Misra; Blessing Iganya Attah; Kharimah Bimbola Ahmed; Jonathan Oluranti; Robertas Damaševičius; Rytis Maskeliūnas

doi:10.1007/978-3-030-96299-9_78

Development of Students’ Results Help Desk System for First Tier Tertiary Institutions

Abraham Ayegba Alfa
, Sanjay Misra
, Blessing Iganya Attah
, Kharimah Bimbola Ahmed
, Jonathan Oluranti
, Robertas Damaševičius
, Rytis Maskeliūnas

Department of Artificial Intelligence Modelling (RMS/RMS2)

Confluence University of Science and Technology
Østfold University College
Federal University of Technology, Minna
Kogi State College of Education
Covenant University
Silesian University of Technology

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

The paper attempts to develop an effective students’ results help desk system for third-tier higher institutions in Nigeria (such as Colleges of Education). This system offers help desk assistance or services, that is, technical and information assistance for students through enrolling, storing, unifying, tracking, and undertaking students’ results issues and challenges. These were previously handled and conducted manually using paper and pen approach. The target of this electronic-based results help system is to assist students to communicate common results computation and publication issues for effective service delivery, students’ satisfaction, and enhanced the reliability of formative and summative assessments records undertaken by the students. The new system was prototyped using PHP, CSS, HTML and MySQL Server Web development platform. The outcomes show that new system enables the educational needs of students to be timely catered for in more effective ways. This system enables results corrections fraud cases due to lack of audit trail and record keeping by the institutions’ staff in old system to be minimized. It encourages the use of ICT to automate and perform operations more effectively and speedily.

Original language	English
Title of host publication	Innovations in Bio-Inspired Computing and Applications - Proceedings of the 12th International Conference on Innovations in Bio-Inspired Computing and Applications IBICA 2021
Editors	Ajith Abraham, Ana Maria Madureira, Arturas Kaklauskas, Niketa Gandhi, Anu Bajaj, Azah Kamilah Muda, Dalia Kriksciuniene, João Carlos Ferreira
Publisher	Springer Science and Business Media Deutschland GmbH
Pages	830-841
Number of pages	12
ISBN (Print)	9783030962982
DOIs	https://doi.org/10.1007/978-3-030-96299-9_78
Publication status	Published - 2022
Event	12th International Conference on Innovations in Bio-Inspired Computing and Applications, IBICA 2021 and 11th World Congress on Information and Communication Technologies, WICT 2021 - Virtual, Online Duration: 16 Dec 2021 → 18 Dec 2021

Publication series

Name	Lecture Notes in Networks and Systems
Volume	419 LNNS
ISSN (Print)	2367-3370
ISSN (Electronic)	2367-3389

Conference

Conference	12th International Conference on Innovations in Bio-Inspired Computing and Applications, IBICA 2021 and 11th World Congress on Information and Communication Technologies, WICT 2021
City	Virtual, Online
Period	16/12/21 → 18/12/21

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 4 Quality Education

Keywords

Complaint
Help desk
Information system
Management
Results processing
Students

ASJC Scopus subject areas

Control and Systems Engineering
Signal Processing
Computer Networks and Communications

Access to Document

10.1007/978-3-030-96299-9_78

Cite this

Alfa, A. A., Misra, S., Attah, B. I., Ahmed, K. B., Oluranti, J., Damaševičius, R., & Maskeliūnas, R. (2022). Development of Students’ Results Help Desk System for First Tier Tertiary Institutions. In A. Abraham, A. M. Madureira, A. Kaklauskas, N. Gandhi, A. Bajaj, A. K. Muda, D. Kriksciuniene, & J. C. Ferreira (Eds.), Innovations in Bio-Inspired Computing and Applications - Proceedings of the 12th International Conference on Innovations in Bio-Inspired Computing and Applications IBICA 2021 (pp. 830-841). (Lecture Notes in Networks and Systems; Vol. 419 LNNS). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-3-030-96299-9_78

Alfa, Abraham Ayegba ; Misra, Sanjay ; Attah, Blessing Iganya et al. / Development of Students’ Results Help Desk System for First Tier Tertiary Institutions. Innovations in Bio-Inspired Computing and Applications - Proceedings of the 12th International Conference on Innovations in Bio-Inspired Computing and Applications IBICA 2021. editor / Ajith Abraham ; Ana Maria Madureira ; Arturas Kaklauskas ; Niketa Gandhi ; Anu Bajaj ; Azah Kamilah Muda ; Dalia Kriksciuniene ; João Carlos Ferreira. Springer Science and Business Media Deutschland GmbH, 2022. pp. 830-841 (Lecture Notes in Networks and Systems).

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title = "Development of Students{\textquoteright} Results Help Desk System for First Tier Tertiary Institutions",

abstract = "The paper attempts to develop an effective students{\textquoteright} results help desk system for third-tier higher institutions in Nigeria (such as Colleges of Education). This system offers help desk assistance or services, that is, technical and information assistance for students through enrolling, storing, unifying, tracking, and undertaking students{\textquoteright} results issues and challenges. These were previously handled and conducted manually using paper and pen approach. The target of this electronic-based results help system is to assist students to communicate common results computation and publication issues for effective service delivery, students{\textquoteright} satisfaction, and enhanced the reliability of formative and summative assessments records undertaken by the students. The new system was prototyped using PHP, CSS, HTML and MySQL Server Web development platform. The outcomes show that new system enables the educational needs of students to be timely catered for in more effective ways. This system enables results corrections fraud cases due to lack of audit trail and record keeping by the institutions{\textquoteright} staff in old system to be minimized. It encourages the use of ICT to automate and perform operations more effectively and speedily.",

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author = "Alfa, \{Abraham Ayegba\} and Sanjay Misra and Attah, \{Blessing Iganya\} and Ahmed, \{Kharimah Bimbola\} and Jonathan Oluranti and Robertas Dama{\v s}evi{\v c}ius and Rytis Maskeliūnas",

note = "Publisher Copyright: {\textcopyright} 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.; 12th International Conference on Innovations in Bio-Inspired Computing and Applications, IBICA 2021 and 11th World Congress on Information and Communication Technologies, WICT 2021 ; Conference date: 16-12-2021 Through 18-12-2021",

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language = "English",

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publisher = "Springer Science and Business Media Deutschland GmbH",

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booktitle = "Innovations in Bio-Inspired Computing and Applications - Proceedings of the 12th International Conference on Innovations in Bio-Inspired Computing and Applications IBICA 2021",

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Alfa, AA, Misra, S, Attah, BI, Ahmed, KB, Oluranti, J, Damaševičius, R & Maskeliūnas, R 2022, Development of Students’ Results Help Desk System for First Tier Tertiary Institutions. in A Abraham, AM Madureira, A Kaklauskas, N Gandhi, A Bajaj, AK Muda, D Kriksciuniene & JC Ferreira (eds), Innovations in Bio-Inspired Computing and Applications - Proceedings of the 12th International Conference on Innovations in Bio-Inspired Computing and Applications IBICA 2021. Lecture Notes in Networks and Systems, vol. 419 LNNS, Springer Science and Business Media Deutschland GmbH, pp. 830-841, 12th International Conference on Innovations in Bio-Inspired Computing and Applications, IBICA 2021 and 11th World Congress on Information and Communication Technologies, WICT 2021, Virtual, Online, 16/12/21. https://doi.org/10.1007/978-3-030-96299-9_78

Development of Students’ Results Help Desk System for First Tier Tertiary Institutions. / Alfa, Abraham Ayegba; Misra, Sanjay; Attah, Blessing Iganya et al.
Innovations in Bio-Inspired Computing and Applications - Proceedings of the 12th International Conference on Innovations in Bio-Inspired Computing and Applications IBICA 2021. ed. / Ajith Abraham; Ana Maria Madureira; Arturas Kaklauskas; Niketa Gandhi; Anu Bajaj; Azah Kamilah Muda; Dalia Kriksciuniene; João Carlos Ferreira. Springer Science and Business Media Deutschland GmbH, 2022. p. 830-841 (Lecture Notes in Networks and Systems; Vol. 419 LNNS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Development of Students’ Results Help Desk System for First Tier Tertiary Institutions

AU - Alfa, Abraham Ayegba

AU - Misra, Sanjay

AU - Attah, Blessing Iganya

AU - Ahmed, Kharimah Bimbola

AU - Oluranti, Jonathan

AU - Damaševičius, Robertas

AU - Maskeliūnas, Rytis

PY - 2022

Y1 - 2022

N2 - The paper attempts to develop an effective students’ results help desk system for third-tier higher institutions in Nigeria (such as Colleges of Education). This system offers help desk assistance or services, that is, technical and information assistance for students through enrolling, storing, unifying, tracking, and undertaking students’ results issues and challenges. These were previously handled and conducted manually using paper and pen approach. The target of this electronic-based results help system is to assist students to communicate common results computation and publication issues for effective service delivery, students’ satisfaction, and enhanced the reliability of formative and summative assessments records undertaken by the students. The new system was prototyped using PHP, CSS, HTML and MySQL Server Web development platform. The outcomes show that new system enables the educational needs of students to be timely catered for in more effective ways. This system enables results corrections fraud cases due to lack of audit trail and record keeping by the institutions’ staff in old system to be minimized. It encourages the use of ICT to automate and perform operations more effectively and speedily.

AB - The paper attempts to develop an effective students’ results help desk system for third-tier higher institutions in Nigeria (such as Colleges of Education). This system offers help desk assistance or services, that is, technical and information assistance for students through enrolling, storing, unifying, tracking, and undertaking students’ results issues and challenges. These were previously handled and conducted manually using paper and pen approach. The target of this electronic-based results help system is to assist students to communicate common results computation and publication issues for effective service delivery, students’ satisfaction, and enhanced the reliability of formative and summative assessments records undertaken by the students. The new system was prototyped using PHP, CSS, HTML and MySQL Server Web development platform. The outcomes show that new system enables the educational needs of students to be timely catered for in more effective ways. This system enables results corrections fraud cases due to lack of audit trail and record keeping by the institutions’ staff in old system to be minimized. It encourages the use of ICT to automate and perform operations more effectively and speedily.

KW - Complaint

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KW - Information system

KW - Management

KW - Results processing

KW - Students

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M3 - Conference contribution

AN - SCOPUS:85126238579

SN - 9783030962982

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BT - Innovations in Bio-Inspired Computing and Applications - Proceedings of the 12th International Conference on Innovations in Bio-Inspired Computing and Applications IBICA 2021

A2 - Abraham, Ajith

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A2 - Kaklauskas, Arturas

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Alfa AA, Misra S, Attah BI, Ahmed KB, Oluranti J, Damaševičius R et al. Development of Students’ Results Help Desk System for First Tier Tertiary Institutions. In Abraham A, Madureira AM, Kaklauskas A, Gandhi N, Bajaj A, Muda AK, Kriksciuniene D, Ferreira JC, editors, Innovations in Bio-Inspired Computing and Applications - Proceedings of the 12th International Conference on Innovations in Bio-Inspired Computing and Applications IBICA 2021. Springer Science and Business Media Deutschland GmbH. 2022. p. 830-841. (Lecture Notes in Networks and Systems). doi: 10.1007/978-3-030-96299-9_78

Development of Students’ Results Help Desk System for First Tier Tertiary Institutions

Abstract

Publication series

Conference

UN SDGs

Keywords

ASJC Scopus subject areas

Access to Document

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Cite this